Family Services Commissioning


Child protection contact form

Hertfordshire has developed an online form which will revolutionise how professionals make contacts about children.

Our aim

  • To provide you with a user-friendly experience.
  • To give you a simplified process and structured format for informing us of concerns about a child.
  • To reduce the amount of repeat or chase up enquiries you have to make.
  • To inform you what we need to progress a contact into a referral.

How to access/use the form

  • The form will be located online at
  • You must create an account first. This is a simple process to sign up.
  • Providers can choose how many accounts they need.
  • Once signed up, you can submit as many contacts as needed on the one account.
  • There are eight sections to the form, ranging from professional contact details through to reason for the contact.
  • Once submitted, you will receive a reference number which is unique to the contact made, you can track your contact using the 0300 123 4043 number.

Oral health survey of 3 year olds

HCC are working with Public Health to improve the oral health of our children as evidence shows that we need to be intervening earlier to prevent tooth decay and tooth extraction. Our local Hertfordshire community dental team will be undertaking an oral health survey of 2,500 three year old children this year and we need your help to do this.

Our dental fieldwork teams from Hertfordshire Community NHS Trust will contact randomly sampled nurseries and playgroups across Hertfordshire between December 2019 and April 2020 to set up dates for the survey.

We need your support to complete this survey:

We will need some information about eligible children. The NHS dental team will be in contact to ask for your involvement and will ask for a list of all children who may be included in the survey.

We will need parent/carer’s consent. We are asking you to send a letter home to families asking for consent to examine each child’s teeth; the template letter will be provided to you.

We will need a space to undertake the examinations. On the day of examination, which will have been agreed with you in advance, the team will set up their mobile equipment in an agreed room/space at the site and undertake brief examinations of the children’s teeth. These examinations take no more than a minute.

What happens after the survey? All of the information is anonymised by the team and collated into a report which will help us locally and nationally to improve the oral health of children. We have a local oral health multi agency alliance which will drive forward change and improvements.

If you have any questions please contact Josh Parnell, Family Services Commissioning at

Best Start Herts

Hertfordshire’s Best Start Facebook page is a great place for families to find out key updates and messages as well as fun things to do with their little ones in the county. We also provide key messages from public health and more.

Can we ask you to print and display the attached advert on your noticeboards and where possible advertise through other channels such as websites? The more families we can get liking the page, the more families we are able to support.

If you have any questions or have any key messages you would like to share through the page, please contact

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